I read this quote on Linkedin, and it is worth repeating.

Are you guilty of this?  You hear the beginning of a question and assume you know where the rest of the question is headed. You stop listening and – in your mind – you start formulating the answer.

When we do this, we are missing a HUGE opportunity to deepen our connection with our audience.

How do you achieve understanding?

Here’s one technique you can use.

Let’s say someone makes a statement with limited details:  “I am concerned about FY2022.”

Instead of jumping to your response, seek understanding by saying, “Tell me a little more about your specific concerns.”

You deepen your connection by giving that person the attention s/he deserves.

By saying, “Tell me more,”  you are demonstrating that you are truly seeking understanding.