I read this quote on Linkedin, and it is worth repeating.
Are you guilty of this? You hear the beginning of a question and assume you know where the rest of the question is headed. You stop listening and – in your mind – you start formulating the answer.
When we do this, we are missing a HUGE opportunity to deepen our connection with our audience.
How do you achieve understanding?
Here’s one technique you can use.
Let’s say someone makes a statement with limited details: “I am concerned about FY2022.”
Instead of jumping to your response, seek understanding by saying, “Tell me a little more about your specific concerns.”
You deepen your connection by giving that person the attention s/he deserves.
By saying, “Tell me more,” you are demonstrating that you are truly seeking understanding.